PRIVACY POLICY – NOEL ISHERWOOD ARCHITECTS

We understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, (“Our Site/Website”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not accept and agree with this Privacy Policy, you must stop using our website immediately.

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Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

• “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
• “Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it refers to personal data that you provide to us via our Site, as well as through other means such as email, telephone, or direct contact. This definition incorporates the provisions of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
• “Us/Our” means the website owner Noel Isherwood Architects.

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What Does This Policy Cover?

This Privacy Policy applies to your use of our website. Our Site contains links to other websites.

Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

This Privacy Policy also applies to personal data collected through direct communications with us, including email, telephone, and in-person enquiries.

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Your Rights

As a data subject, you have the following rights under the UK GDPR and Data Protection Act 2018, which this Policy and our use of personal data have been designed to uphold:

• The right to be informed about our collection and use of personal data
• The right of access to the personal data we hold about you
• The right to rectification if any personal data we hold about you is inaccurate or incomplete
• The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us)
• The right to restrict (i.e. prevent) the processing of your personal data
• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation)
• The right to object to us using your personal data for particular purposes; and
• Rights with respect to automated decision making and profiling

If you have any cause for complaint about our use of your personal data, please contact us in the first instance and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

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What Data Do We Collect?

Depending upon your use of our site, we may collect some or all of the following personal and non-personal data:

• Name
• Business/Company name
• Job title
• Your profession
• Contact information such as email addresses and telephone numbers.
• Demographic information such as post code, preferences, and interests.
• IP address.
• Your web browser type and version
• Your operating system

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How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the UK GDPR and Data Protection Act 2018 at all times.

We typically retain enquiry data for a reasonable period to allow us to respond and provide services, after which it is securely deleted or anonymised.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you or because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

Specifically, we may use your data for the following purposes:

• Storing and managing enquiries through our internal systems, email platforms, CRM systems, and marketing tools
• Providing and managing your access to our website
• Personalising and tailoring your experience on our website
• Supplying our services to you (please note that we require your personal data in order to enter into a contract with you)
• Personalising and tailoring our services for you
• Replying to emails from you
• Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time)
• Analysing your use of our website and gathering feedback to enable us to continually improve our website and your user experience
• With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, telephone, text message and/or post with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003
• You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it
• We do not retain personal data for longer than is necessary in light of the reason(s) for which it was first collected

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Do We Share Your Data?

We do not sell your personal data. However, we may share your data with trusted third-party service providers where necessary to operate our website and deliver our services. These providers may include website hosting providers, email service providers, customer relationship management (CRM) systems, and email marketing platforms.

In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our website including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you.

We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

We may store and process your personal data in the UK, the European Economic Area (EEA), and in other countries where our service providers operate.

Where data is transferred outside of the UK or EEA, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

If the location of where your data is stored needs to change, we will update our privacy policy to reflect any changes and notify you if you are a client. For non-clients, your acceptance will occur on first or continued use of our website.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

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What Happens If the Business Changes Hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business.

Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance, unless you are an existing or former client.

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How Can You Control Your Data?

When you submit personal data via our website, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you from receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

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Your Right to Withhold Information

You may access certain areas of our website without providing any data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data. You may restrict our use of Cookies.

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How Can You Access Your Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown on our website.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 30 days, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time.

In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

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Our Use of Cookies

Our website may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by our site and are used only by us. We use Cookies to facilitate and improve your experience of our website and to provide and improve our products and services.

We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. All Cookies used by and on our site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you.

You may, if you wish, deny consent to the placing of Cookies; however certain features of our website may not function fully or as intended.

Certain features of our website depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them.

You may still block these Cookies by changing your internet browser’s settings, but please be aware that our website may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

Our website uses analytics services (such as Google Analytics) to better understand how our website is used and to improve user experience.

Where these services are used, appropriate cookie consent mechanisms are in place to ensure compliance with applicable laws.

This enables us to improve our website and the services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our website it does enable us to continually improve our website, making it a better and more useful experience for you.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies.

By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

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Contacting Us

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Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.

This Privacy Policy was last updated April 2026.